Tag: HR

Listen Without Prejudice

Nick Clegg is suddenly a star! The leader of the Liberal Democrats is a front page face, a trending topic on twitter, and now has a facebook fan page –IagreewithNick. People listened to him in last Thursday’s leaders’ debate, some for the first time, and liked what they heard.

Why hadn’t they listened before? He’d been on TV every day last week so people heard him…but not many were listening. Many ordinary voters are encouraged to believe that we have a 2 party system…from print and broadcast media to the never-ending array of commentators, analysts and satirists who usually provide what passes for political debate, the notion of LibDems as a minority party is not only suggested but is assumed as fact. Even though 1 in 5 voters put their ticks in the LibDems box on Election Day – 1 in 5 hardly says ‘minority interest’ to me.

This time people listened, and heard things that struck a chord with them, saw ways in which Nick’s party may be able to play a part not just in the upcoming election but in a future government.

They Listened Without Prejudice…

They listened because all 3 party leaders were given equal billing and equal air time. For the first time Nick Clegg spoke not as a leader of a minority party but as someone the equal of the 2 other leaders.

I think there’s a big lesson here for Human Resources.

The future of HR, and the role that it can play in business, is forever under scrutiny and the subject of discussion and agonising. This debate raged again recently following an interesting blog from Bill Boorman entitled ‘Scrap HR’ which elicited the usual range of responses from the nodding agreement of non regular HR practitioners, to the traditional mix of defiant umbrage and/or hand wringing kvetching from those who earn their crust practicing HR.

To me, HR has the same problem as the Liberal Democrats…everyone thinks that they are fair game to take a pop at. Seriously, does anyone ever doubt the value of the finance department, legal team, IT department, sales, marketing, design, and supply chain?? Do their managers constantly debate the future value of what they do? Do Finance Directors need to push to get a seat at the table?

In fact, would anyone ever write a blog entitled Scrap Finance? Scrap IT? Scrap Sales??!

I’m vicariously an HR practitioner…not qualified to do it but I spend every day talking to people who do. And I’m always talking through their achievements, how they have made a difference and added value. And guess what? HR add tremendous value to businesses of all sizes. Re-organisations, restructures, transformations, talent development (acquisition and retention), performance management…all vital for business planning, future growth, cost savings and efficiency.

So I’m thinking that maybe, just like the ‘big’ political parties, it’s time for the ‘big’ corporate functions to give HR an equal platform. Listen to them not as a ‘minority’ function but as an equal.

Listen Without Prejudice…you may hear things you like!

Maybe it’s not Scrap HR…but Listen to HR

Fear and Loathing in Social Media

At last! 

NOW is when it starts to get REALLY INTERESTING!!

What does??….Social Media!

For too long social media, and in particular Twitter, has been one long love-in…Woodstock, peace and love, one great happening…we’ve been awesome, we’ve been rockstars, we’ve loved everything everyone has written…

…or have we?? Is it just that no-one has wanted to make the first move to shoot from the hip, tell it like it is?

Suddenly it’s all changing…there’s Debate! Opinion! Disagreement! Argument!

What we say on Social Media? Who reads it? How do they interpret it? How do they judge it? Are they snooping or are they sourcing? Do they hire or do the fire because of it?

…and guess what…we don’t all agree with each other! Yay!

All of us…

…the employed, the self-employed, the under-employed and the unemployed…

…consultants, advisors, directors, experts, gurus, enthusiasts, commentators, copywriters, marketers, coaches, trainers, conference organisers and conference disorganisers…

…blogging, microblogging and guest blogging…

Debates are starting…

This morning a debate started at 5am (UK time) about use of social media websites for referencing…it spread from Australia to UK to US….and it’s still going…and we don’t agree…

Follow it Andy Headworth’s blog…the comments are long and passionate

And a new thread is staring courtesy of this morning’s blog from Aaron Dodd

Then turn to Alasdair Murray’s blog ‘A Job Description Isn’t a Sales Tool’ and look at the range of comments, the disagreements, and the tangental diversions!!!

Then there’s Felix Wetzel’s excellent blog…he posted about communities, Bill Boorman didn’t agree and was offered a guest blog to reply…and the debate twists and turns and rages on

In my opinion, this is what it should be…honest debate, lots of opinion, theories debunked, ideas written about and read and absorbed…

This is the conversation we ALL need to be a part of

Never Mind The Quality…Feel The Width

Although I believe it was created for a TV sitcom, the phrase ‘Never Mind The Quality…Feel The Width’ has long been used as an expression signifying quantity over quality.

It certainly neatly summarises many modern recruiters…but I wonder if they are entirely to blame?

Volume and speed seem to have taken over from matching and selection, from the ‘throw as many CVs their way and they’re bound to hire someone’ approach of many 3rd party recruiters to the ‘have you got any more CVs, I don’t think that we’ve seen enough’ procrastination of many internal recruiters/hiring managers.

To an extent, recruiters have largely helped to bring this on themselves for four main reasons:

1)      Not really understanding their market, nor taking a detailed, qualified brief, has led to a service model where sending a number of CVs and letting the client select who to interview is often now the norm

2)      Not properly sourcing for a specific role, but just posting an ad on a job board leads to numerous responses which lazy, or heavily sales targeted, recruiters can’t really be bothered to properly assess

3)       Recruiters’ KPIs in many agencies include numbers of CVs sent per vacancy or number of ‘send outs’ per candidate as metrics. Too many consultants look at a new vacancy as an opportunity to send out a number of CVs.

4)      In an attempt to seal an exclusive vacancy, recruiters are often encouraged to offer a number of CVs to a client as a way of closing off the need for that client to brief a competitor.

But don’t run away with the idea that this is necessarily all the fault of recruiters…

…how many times do you hear a client say ‘there must be someone else out there’ or I can’t believe that there aren’t more candidates looking at the moment’…

I spoke to an internal recruiter the other day regarding a difficult to fill senior contingency role and was told that the 2 key decision makers wanted to review a large number of CVs – 20 had been mentioned – to ensure that they had really covered the market. This for a role in which finding 3 relevant CVs in the current market would be a challenge. The role is seemingly an urgent one, yet they want to get it right I was told. Logic would seem to be that if they review a large number of CVs then they would feel more comfortable with the final decision…

Is it a chicken and egg situation? Do clients now expect to see a large number of CVs because their recruitment suppliers feel that sending a large number of CVs qualifies as good recruitment business? A way of showing your client that you speak to lots of candidates, have a wide network and therefore there is no need to contact a competitor?

Or do recruiters send over the volume of CVs that their clients ask for? Do corporate recruiters now expect to see a range of CVs as part of a hiring process? As a way of ensuring that they have thoroughly ‘searched’ the market?

Let me know what you think….

The Conversation That Never Sleeps….

Social media is a conversation; it’s a number of platforms, a set of tools that enables conversation, engagement, transferal of thoughts, ideas and information…

It’s New York New York…the City that never sleeps

Its Old Man River…it just keeps rolling 

It’s a neverending networking event!

So many times I hear ‘I’d like to try Twitter, give it a go, see what it’s all about, but I don’t have the time’ and I say ‘just dip in and join in the conversation…you can dip in and out, or you can stay around a bit longer, make some contacts, read some interesting stuff you won’t see anywhere else’ 

I believe it changes the way we communicate, because there’s no end! If you phone someone – a client, a candidate, a contact – then there’s a beginning and an end to the call, and if you want to move forward you need to conclude with an action. You can’t just pick up the phone an hour later and say something else. 

But with social media, there’s always a chance to pick up the conversation, anytime! Whatever you talk about, you’re engaging with people. As long as you’ve got something interesting, engaging, informative or just plain funny to say, then people won’t mind hearing from you. 

There are very few HR professionals and recruiters from the UK on Twitter, which is a shame. I would love to be able to build an online rapport with them. I speak to many in the US and chat about all sorts of things. I have often asked them ‘if I was US based, then you could well be my client or my candidate – if that was the case, how would you feel about the conversations that we have?’ 

They usually tell me that it wouldn’t make any difference, that the business and personal can easily mix…this is who I am, take me or leave me. They feel the same about Facebook. In the UK though I think it’s a bit different, it’s more…

No Facebook Please, We’re British! 

Will it change? I think it will, eventually! 

So for this post I’m going to throw down the challenge to everyone from the UK reading this who is not blogging, tweeting, contributing to groups on Linked In, or generally joining in the conversation… 

Come on in, the water’s fine….!

Good Leadership Starts Before Your People Do…Is it a Question of Respect?

I’ve been thinking about Leadership quite a bit over the last week or so, since the Leadership track at TruLondon 2, which provided some thought provoking, controversial and animated debate.

The discussions arising from this track, and in particular from one person discussing their own leadership style, have already started developing on 2 excellent blogs by Jon Ingham (a vlog, actually) and Bill Boorman – I recommend that you read them!

I often interview candidates who cite a lack of clear leadership as reasons for dissatisfaction with their jobs, and quite often that dissatisfaction seems to set in soon after starting their roles. What strikes me is that many leaders seem to get it wrong from the very beginning.

If you’re going to hire someone in to your team or company, then I believe you owe it to that person to give them every opportunity to succeed.

Five areas where leaders often come up short for new employees are:

Managing Expectations – do they really understand what job you are hiring them to do? Have you made it plain what will be expected of them? What their deliverables are? What resources will be at their disposal?

Onboarding – what happens from the moment they accept the offer? Do they feel part of the team? Is anything done to include them before they start? What induction programme have you in place? How will they be integrated into your team or your culture?

Clear vision and strategy – do your people know where the business is going? And how you want to get there? Do they know what their team has to achieve, and how they are going to achieve it?

Consistency – once there is a vision and strategy is it consistent? Nothing is more confusing than leaders who don’t think and contemplate, but who have a tendency to draw quick conclusions, act and move on.

Recognise your people as human beings with emotions, feelings and a life outside work – self explanatory, but decisions that you make that affect your new employees will also inevitably affect their families and friends. For me, one of the saddest things I heard at the TruLondon Leadership track was when a guy who seemed to run a hire and fire culture seemed almost proud that he had fired someone after 5 days as he didn’t think the guy would make it, even though this person had resigned from another job to join him…well that person had to go home and face other people (possibly a partner, maybe even children) and tell them he’d lost his job…and why.

For me it’s a question of Respect…Respect your people and they will Respect you.

What do you think? In what other areas do leaders sometimes not come up to scratch?

Networking, Learning but I still got Those Talking Gen Y Blues – TruLondon thoughts

Following last Thursday’s adrenaline rush of a blog I’m now looking back on TruLondon from a slightly more reflective angle!

There’s no denying that it was great event, and it enabled me to meet and engage with so many interesting and passionate people, from the UK and US, Canada, Holland and Switzerland. Whilst day 2 was certainly more ‘organised ‘than day 1, nothing could detract from the fact that overall there were some very insightful debates.

Three things struck me about the whole event.

Networking… it provides a fantastic networking opportunity. With a mix of HR professionals and recruiters, sourceologists and technologists, job boards and journalists, there is always someone interesting to talk to. My favourite parts are always the ‘break outs’ or the mini tracks where 2,3,4 or 5 people leave a track and start their own discussion. Through this you really get to talk ideas and experiences, sometimes without even knowing who it is you’re talking to!

Learning…  there is a lot to learn. Some of it from listening and some from asking. There is also variety between different tracks, from listening to track leaders debate amongst themselves, to debating with them and finally to those tracks where the leaders often pass their knowledge on. I sometimes wish the attendees would open up more on these and get involved, but then maybe that is something that we all need to work on in this embryonic format. I’m certainly keen to attend unconferences elsewhere to see if there are cultural differences in how we absorb information and ideas.

Got those Talking Gen Y Blues…without doubt my favourite comment of TruLondon came from Charlie Duff when her headline for Day 1 was ‘HR practitioners claim that Gen Y talk is nonsense, but can’t stop talking about it’ …and indeed they can’t!

Talk of Gen Y, the uniqueness of their position, the skills they bring to the workplace, their audacity, creativity and expectations, seemed to permeate through many tracks…and when the debate finally got its own track, then things got quite feisty – an agenda of technology, economics, sociology and geo-politics in one mass of opinions, hopes, fears and convictions.

Without getting shouted down, I’m not sure that their position is so much different to any other generation.  Every age group has wanted it all, and every age group has often had a far sharper and detailed knowledge of current technology and societal mores than their elders. (Dare I say that some of the social and political talk of change sounds not dissimilar to that we’ve read from the ‘hippy’ generation?)

What they do seem to have though is a conviction and confidence that has often been lacking before, but I think are in danger of turning themselves into a cause. However with over 20% of their age group in the UK unemployed, and with companies needing to find ways to best utilise and harness their talents and attitudes, I somehow feel I’ll be Talking Gen Y for some time yet…

All in all TruLondon was an extremely successful event, offering the chance to meet so many new people and learn so many new ideas…and leaving you wanting more. Just reading the tweets and blogs since Friday has made me realise how many people I never really properly got to talk to…

…hopefully I will next time!

Trains, Planes and Automobiles – #TruLondon and the Power of Twitter

If you organise it, they will come. And they did, from far and wide…representing recruiting, HR, technology, job boards, branding, marketing and many other disciplines. Some had laptops, some had smartphones, some had cameras, and all had a lot of ideas and passion.

I met loads of great people today, and there were plenty more that I didn’t get time to talk to. Hope to put that right tomorrow.

So exciting to put faces to names, personalities to tweets. And for me, Twitter is what today was all about. Without Twitter there wouldn’t be a TruLondon and I wouldn’t have met so many great people. I know them all from Twitter, and whilst they all feel like friends and contacts, you can’t beat meeting in person. Real face time.

As for today, it was by turns chaotic and thought-provoking, disorganised and inspiring…exactly what an UNconference should be!

I talked candidate experience.

I talked job boards.

I talked Gen Y (when do we not!)

I talked blogging.

I talked employer and employee branding.

I talked social learning.

And I met loads of intelligent, fascinating and inspiring people!

I was called a rockstar!

I was called enigmatic!

I was told I was talking BS on HR Happy Hour!

I was shouted down for making a ‘political rant’ in the Gen Y debate!

And I didn’t mind one bit!

And that’s not all…

I popped out at lunchtime and had coffee with 2 Twitter buddies, one of whom I’d never met before…she happened to be in Central London today.

This evening I went to a gig with three friends that I first met through Twitter. Turns out we all liked the same band. Midlake – an evening of glorious, cosmic country folk from Denton, Texas.

February 18th 2010 – a day when I did so much with so many people, all of whom I met through Twitter.

Friends tell me that they don’t ‘get’ Twitter. They don’t have the time and they don’t see the point. They’ve got enough friends and contacts without spending time online meeting new ones.

They’re wrong…

They should have spent today with me!

All Tomorrow’s Parties – what TruLondon and Unconferences mean to me

The first time I read about unconferences three words sprang to mind – ‘All Tomorrow’s Parties’

Those three words mean two things to me (and no doubt a lot of other rock fans) – an iconic song from the Velvet Underground debut album and an alternative music festival, which runs every year as an antidote to more corporate music festivals.

Both encompass the spirit of everything that I believe unconferences should be, and none does it better than TruLondon.

I will explain…

The Song

One of Lou Reed’s greatest early songs, its lyrics were inspired by Reed watching the groups of people who gathered around at Andy Warhol’s parties, particularly at his studio The Factory.

Reed said : I watched Andy. I watched Andy watching everybody. I would hear people say the most astonishing things, the craziest things, the funniest things….

Now if you were at TruLondon1 you have to admit that this conjures up a recognisable mental picture…one bought to life by the pictures of Sara Headworth and Jill Elswick…

Could it be that Bill Boorman is the Andy Warhol of social recruiting…??!

Still need convincing?  Try…

The Festival

This was named after the song and was founded in 1999 as an alternative to larger, more corporate festivals like Glastonbury and Reading.  It takes place in a holiday camp, an environment much more intimate that the usual stadium or large field. An artist, usually a musician, but also visual artists like Matt Groening, curates the festival, inviting their favourite bands and artists to play…crucially the organisers and bands stay in the same accommodation as the fans, mingling and talking, a truly multi-national experience. Setlists are usually driven by the fans. It’s a bit like an unfestival!

Any of this sound familiar??  To me this attitude represents the essence of an unconference, and TruLondon represents it best. Everyone mingling and talking, no pre-determined agendas..

and guess what…

the ATP format is so successful that it now takes place twice a year in the UK, and in the US, and last year travelled to Australia…still sounding familiar??!!

To mark the 10th anniversary of the festival a film was released. It was put together using material generated by the fans and musicians themselves, on a whole range of formats including Super 8, camcorder and mobile phone…’to capture the uncompromising spirit of a parallel music universe’

So on 18/19 Feb come and enjoy, talk and mingle, debate and challenge, meet as many people as you can, indulge in the uncompromising spirit of a parallel HR and Recruitment universe…

..and don’t forget to smile at the camera…

because I’ll see you all at the movie launch in 2020!!…

Recruiters need to get smart to win the Generation Game

There’s been a lot of debate recently about the future recruitment landscape, and how current events and technological advances will transform the way companies recruit. I took part in at least 2 separate discussions about this at London Unconference.

Certainly we 3rd party recruiters have many challenges ahead, and one the biggest, I believe, will come from the generational shift in decision makers from Baby Boomers to Generation X.

Over the last 20 years or so agencies have mainly been briefed by Baby Boomers. They’re the generation that have been the key decision makers, and in the main they like external recruiters. We have been their friends; helped them to build careers, kept them in mind for the big jobs, also helped them to build their teams. They have trusted us with exclusives and retainers, and we have entertained them…lunches, networking drinks, sporting events. We have been their eyes and ears in the market and they have valued this, putting little pressure on the traditional recruitment sales model and fee structure.

Inevitably, the decision-making baton is being passed on and nowadays we are more likely to be briefed by Gen X. They are stepping in to key roles as hirers and decision makers. And there’s a difference…I’m not sure they see 3rd parties the same way.

Whilst I do subscribe to the view that Generational classifications can often be no more than a state of mind, I do think that with Gen X there are certain effects of cultural, social and economic changes that define their experiences. In career terms they certainly seem to have things a bit tougher…largely entering the job market in (or at the end of) a major recession they now find that at just the time they should be making the big career step up the ladder…there’s another recession.

They have also built their careers during the rise of a different recruitment ethos. Whereas the Baby Boomers were comfortable in the knowledge that they had a trusting business relationship with recruiters, Gen X have rarely had the same luxury. During the growth years they have found a lot of recruiters to be focusing on the deal not the detail, instead of building deep relationships they have been  more concerned with speed, CV, size of fee, and swiftly moving on to the next deal. There has been no continuity, no engagement, little post-placement care, and when Gen X have started briefing 3rd parties, they have too often received just a CV shifting service, with no proper matching, value add or consulting.

Any wonder they’ve gone for multiple briefings, with reduced fees and a winner takes all approach?

And any wonder that if you ask them about their resourcing plans for the future they talk about direct resourcing and reducing agency spend?

They usually ‘get’ social media, are big users of LinkedIn and Facebook (with a growing awareness of Twitter) and can see the business benefit of going down this route.

It will be a long haul to win them back, and I’m not sure that they will ever see us the way that Baby Boomers did…the challenge won’t be to turn the clock back, but to work with them collaboratively to map out the future.

On Talent Street the 3rd parties used to lay the paving stones, and often also  had a hand in filling the cracks too…moving forward, could we just be filling in the cracks?

Do Recruiters really get Social Media??

I had a great time at the Recruiting Unconference (trulondon) last Thursday…lots of interesting and thought-provoking debate and information. Over the next few blog posts I am going to write about some things that have had me thinking.

A key track for me was the one on Social Media…I have certainly tried to embrace LinkedIn, Twitter, Blogging over the last year or so and talk passionately to candidates about the need for them to get connected and get in the conversation. I was keen to learn more…

Track host Matt Alder started by asking each group member what social media they used and why…and four things immediately stood out for me:

Hardly any recruiters seemed to use any Social Media other than LinkedIn

Those that use LinkedIn seem to regard it as a database, a source of names to headhunt, and a medium to advertise jobs

Most recruitment companies seem to regard a consultant’s LinkedIn connections as owned by the company not the consultant

The only interest in Twitter seemed to be as a medium to advertise jobs

Clearly there are a lot of recruiters in the UK who haven’t yet got Social Media. There was little talk of developing networks or communities, of engaging candidates and clients in groups. It seemed depressingly familiar, just another medium for finding names to headhunt and for advertising roles. I’m not saying that there aren’t recruiters who provide a service doing just that, but why do we have this amazing new medium which opens up all sorts of possibilities, can really transform the way we work and interact, enables us to deliver some real value for candidates and clients…and then just try and find ways of using it to do the same old, same old…

I’m going to share some of my thoughts about LinkedIn here…Twitter will get its own post, hopefully soon!

On the question of ownership, I firmly believe that my contacts are mine…and I say that having been employee and employer within the industry. I appreciate that I have made contact with people whilst in employment, but it is how I have worked and interacted with that network that has provided fees and therefore revenue for the business. I know that there was a court case involving Hays last year which they won, but I believe in that case that the employee in question was sending invitations to clients that he hadn’t met or worked with, whilst at the same time setting up in competition. Sorry, but that’s unethical. Also when it was heard, use of Social Media as a business tool was still fairly embryonic.

I have met virtually all my contacts; those that I haven’t met I do have a working relationship with, and would have spoken to them at length on the phone (or social media). I have never invited (nor accepted an invitation from) anyone that I have not had interaction with. I can share information with them through status updates, and will call or send messages on a regular basis especially acknowledging when they have a relevant change to their status. Used properly it provides a great platform from which to start building a network/community (Twitter can help further develop this)

My LI network has delivered fees, not just for me but also for colleagues…and I am transparent with the network, giving them visibility of my Twitter feed, and this blog, on my LinkedIn profile.

Someone on the track, who owned a small IT recruitment business, legitimately raised the fear that a consultant leaving and taking his LI connections was taking business away…and Paul Harrison (Carve Consulting) who co-hosted the track made a great point when he said that the company may lose someone’s contacts, but then they would hire in someone who would bring with them a whole new set of contacts.

My personal view is that the attempt to protect is old, sales led recruitment thinking and does not take into account the possibilities opened up by social media.  Recruiters, in future, will be hired because of their network…not just who they know, but how they engage with the network, what information and knowledge they build, what business opportunities the network offers. There’s an onus on the recruiter to behave ethically and professionally if they want flexibility and trust from their employers…certainly not adding connections that are not technically part of their network, and with whom they have had no personal interaction, particularly if their intentions are to leave soon.

I did make the point on Thursday that in my opinion recruiters probably would not join a business that made them leave their contacts when they left…I certainly wouldn’t sign a contract that effectively said ‘we want you for your contacts, and when it’s time for you to leave, we’ll keep the contacts, thanks’

Social Media policy will soon be an extremely important criteria for candidates to consider when assessing a company (actually, why isn’t it now?)… and a legitimate question for the interviewee to ask. In fact as recruiters I think we should be finding out what the policy is when we take a brief.

I can certainly see a time soon when businesses will be rejected if their policies are not forward thinking, encouraging, empowering and trusting.