Here’s a question…who sets the standards in the recruitment agency industry?
The recruitment industry isn’t a profession requiring a qualification or quality badge. It’s a B2B sales business, predominantly made up of a disparate myriad of small owner managed businesses all competing with each other and showing little appetite for collaboration or ethics.
Standards are set by company owners, and their prime motivator is often profit not quality of operation. In the ten years I was supplying recruiters to the industry no-one asked me about the standards to which individuals operated. Their main concerns were fees and transferable client relationships. I was never asked to find someone with a relevant qualification…usually just someone who could sell.
Being a thorough interviewer, or having a string of recommendations from clients and candidates, were irrelevant if there were not billing figures to back them up.
Recruiters who don’t hit their targets are labelled failures. It doesn’t matter if their clients and candidates rate their service highly, and would recommend them… they won’t get hired in the rough, tough recruitment world without those billings. A blank couple of months usually mean a warning or redundancy, no matter if you’re with a member of a trade body or attend some training courses.
So I remain fairy ambivalent towards representative bodies, particularly those who make claims to create standards and set benchmarks. I followed the brouhaha that surrounded the launch of the IOR which still seems to continue – read this insightful blog from SteveWard. Continue reading “Do Recruiters Need Representing? Or Enlightening?”