Author: Mervyn Dinnen

Thoughts on Talent, HR and WorkTech trends from an analyst, researcher, writer, podcaster and Top 100 Global HR Tech influencer

Safe at Home

It’s HR Carnival time, and a really interesting experiment. Dwane Lay is hosting, and he’s given us one title – Safe at Home – which we all have to use. Can’t wait to read the range and variety of blogs…here’s mine!

Safe at Home was the debut album from International Submarine Band, released in 1968. It was their one and only album.

Who?? I hear you say.

How about Gram Parsons? Ah, now there’s some recognition.

International Submarine Band was a group that Gram Parsons formed in 1966. They worked though 1967 on their debut album, Safe at Home. It was recorded and a release date was set in early 1968, but before the release, Parsons left.

Headhunted by The Byrds.

Now if you were a highly talented, pioneering folk/country rock artist in 1967 there was really only one gig in town. The Byrds! And when they came calling, Parsons joined…and immediately started recording a new album with them (Sweetheart of the Rodeo).

Legal wrangling ensued, the remaining ISB members tried to stop Parsons’ vocals appearing on the new Byrds album, whilst their own album remained unreleased. Eventually a deal was struck…Parsons’ vocals only appeared on three tracks on Sweetheart of the Rodeo, and Safe at Home was released.

The Byrds album is seen as a landmark in country rock and ISB’s flopped (though music revisionism being what it is, Safe at Home is now regarded as a cult classic and the first real country rock album).

Parsons left The Byrds after only one album to form The Flying Burrito Brothers after which he pursued a (very sadly) short lived but highly influential solo career.

A 43 year old story of squabbling rock musicians, giving us three timeless insights into talent management…

  1. The best talent will always be on the radar of other, higher profile employers, and will often want the opportunity to prove themselves on a bigger stage.
  2. If your best talent goes, make it as amicable as possible. There really is little to be gained from legal action, restraint clauses and bad feeling. What they contributed whilst they were with you should stand on its own merits and not be sullied by bitterness.
  3. The best creative talent is usually restless and mercurial, and you never know when they may cross your path again.

I’m sure you’d prefer your business to be a successful landmark rather than wait 30 years to be a cult classic!

 

Goddamn Right Its a Beautiful Day!

‘You’re a law unto yourself and we don’t suffer dreamers / But neither should you walk the earth alone

We’ve got open arms for broken hearts / Like yours my boy, come home again’ (Open Arms, Elbow 2011)

Anyone with a passing knowledge of the band Elbow will know that towards the end of each album you get an anthem full of hope, pride, dignity, optimism, redemption and love – Grace Under Pressure, One Day Like This – and the new CD is no different, giving us Open Arms from which the above lyrics are taken.

Without getting too mawkish, I sometime run out of superlatives to describe the online community of which I am part. I’ve often referred to it as being like family, but then I think it’s deeper than that. The depth of connections, the sharing, openness, inclusion, collaboration makes it seem so much more. And it is the strength of these bonds that continue to amaze me.

Almost every day is an Elbow-like anthem in which we support, confide, encourage and inspire each other through the highs, lows, achievements and frustrations…sharing the joy and feeling the pain. Open our arms and offer comfort to all.

It really is the community that keeps on giving.

And if you want to smile, then there are always random acts of kindness.

Take Friday morning. Continue reading “Goddamn Right Its a Beautiful Day!” →

Interview #fail

Not so long ago I attended a second interview. I was there to meet the owner of a small group of recruitment companies. When I arrived I was told that he was running late.

No problem.

He arrived about 5 minutes late, shook my hand, sat down and said…

‘Sorry I’m a bit late, I’ve just had to go to one of the other offices and make a couple of redundancies. Bit if a shame, they’ve worked with me for a few years, but I’ve got to look at the bottom line and I can outsource what they do. Found someone who can do it from home so it’ll be cheaper. Was a bit messy though, a few tears, they weren’t expecting it, in fact when I’ve finished with you I’ll have to go back and sort it out.’

This is an opening statement before any rapport has been established and whilst he’s talking, I’m thinking why is he telling me this?…what is he expecting me to say?

During the recruitment process we spend ages on interviews. Setting them up, preparing for them, worrying about them, doing them and chasing feedback on them. Both the interviewer and interviewee invest quite a bit of time and effort in this.

Invariably most of this time is spent on questions. What to ask, how to answer. 

But what about the small talk? The spontaneous things we say, sometimes without thinking. How many interviews go wrong, not because of the questions and answers, but the chat in between? The stuff that isn’t prepared.

The guy I met that morning didn’t need to tell me what he did. On the one hand you can admire his honesty, but then again why start with it? And why start with a statement that shows you are autocratic, unprepared, maverick and cost cutting?

How many interviews #fail not from the questions and answers but from the small talk and from honesty that becomes confessional.

The Carnival of HR – Digging the New Breed and Learning from Old Friends

It’s time for the Carnival of HR and I’m really honoured to have my first go at hosting!

The Carnival doesn’t often pitch its big top on this side of the pond, so I’ve taken to opportunity to introduce you to a whole host of UK HR Bloggers who may or may not be known to you. There’s some really great talent developing here  a real New Breed.

But I’m not biased! My buddies and old friends from the US and Australia have also come up trumps with some really strong and varied posts too. So read on…

Digging the New Breed….

Leading off  is Michael Carty (XpertHR) not least because he is also known as the politest man on Twitter so it would be rude not to! His economic commentaries are a must read for many of us and this March 2011 Edition is no exception

Emma P aka @onatrainagain has only been blogging a short while and has already built a big following with her very personal and honest style. This post is called What Doesn’t Kill You Makes You Stronger

Alison Chisnell is our very own HR Juggler! How she also finds time to blog is beyond me, but she does! Always interesting, here she talks about New Experiences, Pyjama Parties and Comfort Zones

Katie Davis is the HR Hopeful and writes a newer blog called They’re Only Humans. ..here she’s musing on the Pull of Community

Doug Shaw is the Johnny Cash of the #ConnectingHR community, with a guitar and a song at every tweetup and unconference! And he writes a blog called Stop Doing Dumb Things To Customers – how cool is that? In this post he even gives us a poem! Phantom HR

What can I tell you about Flip Chart Fairy Tales? Well, its written by an affable and knowledgeable beer expert called Rick and he writes an informative, well researched and extremely readable blog about politics and business. This post is about Confident Leadership in an Uncertain World

Ailsa Suttie is an HR Director who I’m sure only embraced Twitter and blogging to stop me nagging her to do so! She is about to move in to a CEO role in a new business venture, which may be why she’s called her blog HR Metamorphosis. She raises an interesting point in A Monopoly Does Not an Expert Make…

Some of you may already know Felix Wetzel. He’s charming, intelligent, insightful…OK, he hired me recently…what else am I going to say?! He does write a really interesting and thoughtful blog about people, brands, creativity and growth. In this post he writes about The Future of Work

Janet Parkinson has a background in social media, recruitment and personal branding. She brings a really fresh approach to her technology oriented blog Technotropolis, as you can read here in her post on Digital Nomads – The Rise of the Independent Worker Continue reading “The Carnival of HR – Digging the New Breed and Learning from Old Friends” →

Recruiting like Radiohead

It’s Monday night and I’m listening to the new Radiohead album for the 10th or 11th time, yet last Monday I didn’t even know that there was a new Radiohead album about to become available. I then got an e-mail directing me to a website where I could pre-order a download, or a box set with vinyl, CD and artwork. It all felt very personal and exciting… even though several hundred thousand of us probably got the e-mail! No long marketing build up, nor critics or reviewers shaping your expectations. 

As some of you will probably know, a few years ago the band decided not to renew their recording contract and have since released new material themselves when it’s available. They make more money, and they keep a community of fans very loyal. I’m mainly interested in the music and the gigs, but for others there are regular activity updates, sometimes with new film or information.

I’m a fan of the band, and if there is a large community of Radiohead fans, then I’m in a smaller group who have remained with them as they’ve moved from a more mainstream rock sound to the experimental direction that they take nowadays.

At last week’s TruLondon unconference there was a lot of talk about talent communities, how important they are, how necessary they are and why they represent the future for companies looking to attract, engage and retain the best talent. I happen to agree with that view…and for some reason I kept thinking of Radiohead.

There’s been a lot written about how the music industry models need to adapt or die, and many bloggers have drawn parallels between that and the recruitment industry. So maybe Radiohead have the answer…

Is this what being in a talent community feels like? Quite exciting, really! Moving along in your current role and then up pops an invite from a company that you really rate, that you so want to work for, and they’ve got a brand spanking new position that could be just right for you!

Mind you, it also got me thinking about a different type of community…maybe one that grows around the individual. If companies can create their own talent communities with potential employees, alumni, recruiters, contacts, interims etc then maybe individual jobseekers can do likewise.

Why not? Develop a community containing recruiters/sourcers who specialise in your sector, contacts in companies that you would like to work for, ex-colleagues, coaches, mentors and confidants.

Like Radiohead you can keep them in touch with what you’re doing, blog updates and postings, new projects, CV revisions…even let them know when you’re ready to talk about a new role.

Let me know what you think…   

(PS I love the new album)

My #TruLondon Journey : from virgin to the sponsor’s lounge

Can’t believe it was only 15 months ago that I made my way through the security procedures at the Barclays tower in Canary Wharf and was propelled skywards (was it 25 floors, 30 floors?) to the first #trulondon.

Have to say that there was certain nervousness, even apprehension…there would be all these people that (barring a couple of old colleagues) I only knew as avatars and 140 character soundbites. Of course there was nothing to fear…as soon as the conversations started it seemed like the most natural thing in the world to sit in a group and listen, absorb, chip in and generally immerse yourself in all this social learning malarkey.

Flip forward three months and, my #tru virginity having been well and truly lost, I went to the next event to help lead tracks and generally meet a whole bunch of people from the UK, US and Europe and talk all things social and recruiting. And what a great event it was…ideas and conversation flowing, new friends made and a real sense of community helping to overcome the odd…er, shall we say…organisational blip ;o)

Twelve months later and it’s time for #trulondon 3. The event has grown and developed, gaining a whole life and culture of its own. This time round there is a dizzying array of tracks and masterclasses, live streams and webinars, with some truly influential thought leaders attending.

And my role has changed too. Having gone from virgin to veteran, I shall now be attending the third event as a representative of the platinum sponsor Jobsite. Like many who were there back in November 2009 for the first event, I have now moved from eavesdropping the conversation to being part of it.

When I wrote a blog previewing #trulondon2 I drew parallels with the Velvet Underground, Andy Warhol and the ‘All Tomorrows Parties’ series of events. The Velvet Underground comes to mind again thinking of my journey. A (still) highly influential band, it is usually said that whilst not many people bought their first album, most of those who did then started their own bands, hence starting an art rock movement. Maybe the first #trulondon has proved to be  a similar catalyst for the advancement of social media in recruitment?

Can’t wait for the show to start!

(My previous #trulondon blogs :

Do Recruiters Really Get Social Media?

TruLondon and the Power of Twitter

Networking, Learning but still got them Talking Gen Y Blues )

From Network to Family

Sometimes a simple ‘Thank You’ isn’t enough. Sometimes you feel the need to say more, make a grander gesture. Shout it out loud.

Sometimes ‘network’ isn’t a strong enough word. Sometimes you feel part of something bigger, stronger. From network to friendships to family, with all the interdependency that word entails.

Last week was a really great week. I started a new job. Not any job, but exactly THE job that I hoped to find. I wrote about it on my blog and was overwhelmed by the response, the good wishes, the congratulations and the confidence that people had shown in me. It meant a lot.

I wasn’t the only one who had a special week. Read these blogs from Gary Franklin and Gareth Jones to find out about others in our network who had cause to celebrate, be joyous or just shed a tear.

I feel really lucky to be part of an online network, community…FAMILY…that offers support, guidance…dare I say love.

So as it’s Valentine’s Day…and I’m pretty sure that my Twitter/Facebook/LinkedIn followers and friends don’t want to read endless individual messages of thanks…I want to send one BIG HUG to everyone who has offered support, advice and congratulations.

 

 

 

 

 

 

 

 

 

 

 

And as a kind of pay it forward, why not read about some other people in the network who could also use a little support, advice, insight and input…

HR Hopeful – A Letter To My Boss

TinyBean HR – When HR Messes Up…Should I Stay or Should I Go?

Emma aka Onatrainagain – Baby Blues

As I wrote in a recent blog…We’re One Big Happy HR Family!

King of the Wild Frontier

‘The future’s not what you see, it’s not where you’ve been at all’ (Foals, 2010)

I started my social job hunt 5 weeks ago. I wasn’t sure where it would lead, but I knew that I wanted a new, challenging role within the recruitment industry…a role that would combine a commitment to quality service and delivery, of making a difference and adding value, with social media. The latter was important to me as I have seen during the last 2 years how the reach, engagement, connectivity and possibilities of social media have begun to impact on the recruitment industry.

Like most 3rd party recruiters I assumed that this role would come from within an agency or an in-house role. After all, who else is there?!!

In my last blog I talked about the daily conversation that goes on around talent attraction and development, social recruiting and social sourcing, and how agency recruiters seem unwilling to be part of it.

It became quite apparent during my chats with a range of niche agencies that not only is there an unwillingness to be part of this conversation, there seems to be obliviousness to them even taking place. As one director told me…

‘You could really add value here with your social networking knowledge and abilities…but we’re not really ready for that…to be honest we’ve yet to be convinced that social media will have an impact on our business or the recruitment industry’

…if you’re not in the conversation, then you don’t know what everyone else in the industry is talking about. Or to put it another way…You’ve got to be in it to win it!

To a lot of third party recruiters there is no-one else in the industry…just them, their competitors, clients and potential clients.

Job boards, LinkedIn, RPOs, direct sourcing teams, Research houses and new model offerings?

Tools, barriers, roadblocks…rarely partners or clients.

In every interview these topics were touched on…and often dismissed. No-one was looking beyond this quarter’s figures, last week’s new briefings or today’s portal delivered vacancy updates. Interviews were rarely about what I could do in the future but more focused on raking over the coals of recent months…not about what I can do for them, but about what I did for someone else.

Yet when I spoke to some of the other businesses who make up the recruitment industry’s rich tapestry – like those I mentioned earlier – I heard plans, ideas and collaborations; I sensed energy, passion and real optimism.  And most of this came from the possibilities opened up by social media.

Throughout the 5 weeks, one company and one opportunity stood out. It offered the chance to really provide the capacity and focus to help grow their online presence, with social media channels being the key platforms. An award winning business dedicated to communicating with, not at, their audience, and passionate about the conversation.

They connected with me through social media and our talks have all been about the future, about plans and visions, a belief in embracing emerging channels to create a better business.

I have long believed that great content is the key to any social media strategy, and that the role of community manager will be vital to any business looking to really grow in future…as vital as sales and product development.

This is new and exciting, the kind of challenge that I was hoping to find. The landscape is wild and unchartered, new frontiers waiting to be conquered.

So after 5 weeks my job search has ended and I am really proud to be the new Content and Community Manger

…at Jobsite UK  

I’m even going to try to bring recruiters into the conversation..

..wish me luck!

It Pays To Be In The Conversation

I recently attended a seminar for in-house recruiters entitled Recruitment Mix Effectiveness. It was hosted by Talent Puzzle, an enterprising and forward thinking young business at the forefront of the recruitment tendering marketplace. I was glad to be invited as it provided some useful insight for me into what inhouse recruiters are thinking and talking about.

These conversations are happening more and more now, and I find it fascinating that, by and large, third party recruiters do not seem to be part of the conversations.

Maybe they are excluded, maybe they are too busy chasing and filling vacancies…whatever the reason I do know that future recruitment models and methodologies are being discussed, and they are none the wiser. It has become apparent to me, whilst interviewing with consultancies, that most seem quite oblivious to what is being talked about…they just aren’t part of the conversation.

RPOs, social media, direct sourcing teams are all irritants and barriers, yet another roadblock on the way to business as it used to be, and it has really shocked me that hardly anyone questions, or even acknowledges, the bigger picture…

The way that companies are going about acquiring talent is changing – the methodologies, expectations and processes are developing on an almost weekly basis – yet most recruitment consultants still try to transact business as if nothing has changed.

From a seminar full of insights and lightbulb moments, I will select 2.

1) It’s behaviours not past experience

There was a very powerful presentation from Roger Philby of Chemistry Group about measurement of quality of hire. From the opening stat that 75% of hires are wrong, to the closing summary of measures (in order of importance/relevance):

Intellect

Values

Motivation

Behaviour

Experience

this was an impressive case for measurement of quality not cost. I have written on previous blogs about my frustrations with using past performance as the measure for future delivery and here was a thought provoking series of case studies that pretty much underlined my point.

Point to recruiters : Stop hiring based on previous billings and start hiring for the values, insights and emotional intelligence that will enable someone to be successful in your unique culture.

2) There’s nothing that a recruitment supplier can do that an internal recruiter can’t do for themselves

This was something that Simon Ward, Head of UK Recruitment for Legal & General said and it certainly caused some consternation. He did qualify it by saying that the key was in what the internal recruiter CHOSE to do themselves, and also pointing out that third party suppliers were friend, not foe. However his most telling soundbite, in my opinion, was

‘Third party recruiters can’t articulate what value they add, so we beat them up over fees’

Point to recruiters : know what value you add and what you can do for a client that they can’t do for themselves. If you can’t do either, then move on…there are no long term, productive relationships to be formed.

I could go on. Another seminar, another transferral of ideas between inhouse recruiters, HR Directors, alternative recruitment model providers, futurologists and social recruiters…and good old transactional recruitment companies are nowhere to be seen.

Oblivious? Yes.

Irrelevant? Maybe.

Part of the conversation? No.

Maybe they’re just too busy trying to make money to find out what their clients want from them in future.

Mind you, if they don’t know what their clients will be buying in future then maybe those income streams will be drying up a little quicker than they anticipate.

One Big Happy HR Family

Today sees the fourth ConnectingHR get together…a tweetup which had been widely and energetically anticipated. Having been involved in this community from the idea stage through previous tweetups and an unconference to its current stage of weekly chat and daily twitter interaction I have been excited and energised by the way it has developed from a social network into a real community. 

We are supportive, collaborative and encouraging, sharing information, thoughts, feelings and wisdom. Every week sees new bloggers and a new contributors. We talk HR, we talk food!

I was drawn to a blogpost from Kevin Wheeler which first appeared last summer – From Social Networks to Communities – in which he talks of the development of networks of people into communities, in which everyone has access to and can communicate with everyone else.

The post is a really good read. Kevin talks of 5 characteristics that a strong community exhibits:

Collaboration and Sharing

Feeling Included

Similar Values

Openness

Engagement

There’s little doubt in my mind that the ConnectingHR community exhibits all these…it has  moved from tentative to social to fully collaborative. I know from personal experience how they have pulled together to help during my recent change of circumstances and they are welcoming and embracing.

Last week I joined some of the community at a local CIPD branch meeting where we helped HR professionals new to social media to navigate obstacles and hesitancies and to start connecting and engaging. It seemed natural and was borne out of a strong interest to get as many people involved as possible.

The ConnectingHR tweetup is more than a networking event.

It’s a night out with friends.

We’re one big happy HR family!